Returns & Refunds Policy
At HomeGlow24, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Below is our Returns & Refunds Policy for customers in the USA and, if applicable, the EU.
For US Customers
We offer a 30-day return policy for all purchases made on homeglow24.com. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund, subject to the following conditions:
- The item must be unused, in its original condition, and in its original packaging.
- You must provide proof of purchase (e.g., order confirmation email or receipt).
- Return shipping costs are borne by the customer, unless the item is defective or incorrect.
How to Return an Item
- Contact us at info@homeglow24.com within 30 days of receiving your order to request a return. Please include your order number and reason for the return.
- We will provide you with a return address (typically to our fulfillment partner, CJ Dropshipping, in the USA) and instructions for shipping the item back.
- Ship the item back to the provided address. We recommend using a trackable shipping method, as we are not responsible for items lost during return shipping.
- Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at info@homeglow24.com within 7 days of receiving your order. We will provide a prepaid return label and either send a replacement or issue a full refund, depending on availability.
For EU Customers (if applicable)
As a German company, we comply with EU consumer protection laws. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day you (or a third party designated by you, other than the carrier) receive the goods.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You can contact us at:
Contact Form: https://HomeGlow24.com/pages/contact
Email: info@homeglow24.com
Phone: +49 89 244 135 551
We will confirm receipt of your withdrawal request and provide return instructions. You must return the goods to the address we provide (typically our fulfillment partner in the USA) within 14 days of notifying us of your withdrawal. Return shipping costs are borne by the customer, unless the item is defective or incorrect.
Refund Process for EU Customers
Once we receive the returned goods, we will inspect them and process your refund within 14 days. We will refund the full amount paid, including the original shipping costs (if applicable), to the original payment method. We may withhold the refund until we have received the goods or you have provided proof of return shipping.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Goods that are made to the consumer’s specifications or are clearly personalized.
- Goods that are liable to deteriorate or expire rapidly.
- Sealed goods that are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery (e.g., certain food-contact items).
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at: